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* {{cite web |url=https://smashingmagazine.com/2014/08/a-closer-look-at-personas-part-2/ |title=A Closer Look at Personas: A Guide to Developing The Right Ones (Part 2) |last=Goltz | first=Shlomo |date=2014 |website=smashingmagazine.com |publisher=Smashing Media AG |access-date=2023-11-13 }} | * {{cite web |url=https://smashingmagazine.com/2014/08/a-closer-look-at-personas-part-2/ |title=A Closer Look at Personas: A Guide to Developing The Right Ones (Part 2) |last=Goltz | first=Shlomo |date=2014 |website=smashingmagazine.com |publisher=Smashing Media AG |access-date=2023-11-13 }} | ||
* {{cite magazine |last=Grimstead |first=Deborah M. |date=1999 |title=Technical Writers are in Demand: Do You Have The Right Stuff? |magazine=Black Collegian |pages=128 }} | * {{cite magazine |last=Grimstead |first=Deborah M. |date=1999 |title=Technical Writers are in Demand: Do You Have The Right Stuff? |magazine=Black Collegian |pages=128 }} | ||
* {{cite journal |last1=Hovde |first1=Marjorie |last2=Renguette |first2=Corinne |date=2017 |title=Technological Literacy: A Framework for Teaching Technical Communication Software Tools |journal=Technical Communication Quarterly |volume=26 |pages=395-411 |doi=10.1080/10572252.2017.1385998}} | |||
* {{cite web |url=https://www.ibm.com/topics/knowledge-management |title=What is Knowledge Management? |first= |last=IBM |website=ibm.com |access-date=2023-11-24}} | * {{cite web |url=https://www.ibm.com/topics/knowledge-management |title=What is Knowledge Management? |first= |last=IBM |website=ibm.com |access-date=2023-11-24}} | ||
* {{cite web |url=https://www.idassoc.com/product-information-definition/data-sheet |title=Product Information Encyclopedia |last=IDA |first= |date=2020 |website=Industrial Data Associates |publisher= |access-date=2023-11-20 |quote= }} | * {{cite web |url=https://www.idassoc.com/product-information-definition/data-sheet |title=Product Information Encyclopedia |last=IDA |first= |date=2020 |website=Industrial Data Associates |publisher= |access-date=2023-11-20 |quote= }} |
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