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* {{cite book |last=Devos |first=Danielle |last2=National Writing Project |last3=Eidman-Aadahl |first3=Elyse |last4=Hicks |first4=Troy |date=2010 |title=Because Digital Writing Matters: Improving Student Writing in Online and Multimedia Environments |location=San Francisco |publisher=Jossey-Bass |pages=105 |isbn= |url=https://openlibrary.org/books/OL34593323M/Because_Digital_Writing_Matters |ref=harv }} | * {{cite book |last=Devos |first=Danielle |last2=National Writing Project |last3=Eidman-Aadahl |first3=Elyse |last4=Hicks |first4=Troy |date=2010 |title=Because Digital Writing Matters: Improving Student Writing in Online and Multimedia Environments |location=San Francisco |publisher=Jossey-Bass |pages=105 |isbn= |url=https://openlibrary.org/books/OL34593323M/Because_Digital_Writing_Matters |ref=harv }} | ||
* {{cite book |last=Gagich |first=Melanie |last2=Zickel |first2=Emilie |date=n.d. |title=Writing Arguments in Stem |chapter=Rhetorical Appeals: Logos, Pathos, and Ethos Defined |publisher=Digital Commons |url=https://digitalcommons.calpoly.edu/cgi/viewcontent.cgi?article=1000&context=oercoursematerials#page=44 |location= |pages=34-37 |ref=harv }} | * {{cite book |last=Gagich |first=Melanie |last2=Zickel |first2=Emilie |date=n.d. |title=Writing Arguments in Stem |chapter=Rhetorical Appeals: Logos, Pathos, and Ethos Defined |publisher=Digital Commons |url=https://digitalcommons.calpoly.edu/cgi/viewcontent.cgi?article=1000&context=oercoursematerials#page=44 |location= |pages=34-37 |ref=harv }} | ||
* {{cite book |last=Garrett |first=Jesse James |title=The Elements of User Experience: User-Centered Design for the Web and Beyond |publisher=New Riders |edition=2nd |date=2011 |location=Berkeley, CA |page= |ref=harv }} | * {{cite book |last=Garrett |first=Jesse James |title=The Elements of User Experience: User-Centered Design for the Web and Beyond |publisher=New Riders |edition=2nd |date=2011 |location=Berkeley, CA |page=17 |ref=harv }} | ||
* {{cite web |url=https://smashingmagazine.com/2014/08/a-closer-look-at-personas-part-2/ |title=A Closer Look at Personas: A Guide to Developing The Right Ones (Part 2) |last=Goltz | first=Shlomo |date=2014 |website=smashingmagazine.com |publisher=Smashing Media AG |access-date=2023-11-13 |ref=harv }} | * {{cite web |url=https://smashingmagazine.com/2014/08/a-closer-look-at-personas-part-2/ |title=A Closer Look at Personas: A Guide to Developing The Right Ones (Part 2) |last=Goltz | first=Shlomo |date=2014 |website=smashingmagazine.com |publisher=Smashing Media AG |access-date=2023-11-13 |ref=harv }} | ||
* {{cite magazine |last=Grimstead |first=Deborah M. |date=1999 |title=Technical Writers are in Demand: Do You Have The Right Stuff? |magazine=Black Collegian |pages=128 |ref=harv }} | * {{cite magazine |last=Grimstead |first=Deborah M. |date=1999 |title=Technical Writers are in Demand: Do You Have The Right Stuff? |magazine=Black Collegian |pages=128 |ref=harv }} | ||